Predictive dialing is a feature where
outbound calls from user selected list are initiated automatically and
answered calls are then passed to available service agents. The predictive
dialer systems offered by us is based on latest software that helps in
determining average time taken get live answer and average length of each
conversation and based on the calculations, these predictive dialers
automatically place appropriate number of outbound dials. This system option
is highly useful for call centers and help in minimizing time between
answered calls.
Backed by latest technology support, these predictive dialers are designed
to successfully handle both inbound as well as outbound phone calls for
small, medium to large call centers.
Specification:
- Linux Centos OS based plate farm
- Run on Asterisk telephony
- Easy GUI to make call flow
- Support all major database
- API to integrate with third party CRM, ERP
- Customization as per requirement
- SMS/ Email / Fax integration
- Compatible with all PBX & Direct Lines
- Support Predictive , Progressive & Preview Dialing mode
- Multiple ACD/ UCD option
- Agent Recording
- Customizable Client Info Popup & disposition
Some of the derived benefits of these predictive dialer systems include
:
- Supports both analog and digital phone lines
- Calls initiated by phone system/ accepted from outside are
distributed in intelligent way so as to reduce waiting time
- Systems developed using industry standard components and feature
functions as found in PBX’s
- As advanced phone systems, these predictive dialers come with
optional IVR that allow callers to perform self- functions without any
need to speak to agents
- These dramatically increase productivity of call centers
- Interactive Voice Response (IVR systems)
- Voice Recording System
- Comprehensive Supervisor Command/Control System
- Agent Monitoring and Control
- Fully integrated with our CRM application
- These can handle multiple inbound/outbound calling, thus maximizing
mix of call center service agents
Applications :
These find application in commercial and government activities like in:
- Outbound Telemarketing
- Appointment Setting
- Customer Follow-up
- Market Research
Benefits :
Some of the benefits of the Predictive Dialing systems include:
- Deliver high cost savings
- Provide improved process control
- Allow efficient use of resources
- Allow achieving maximized productivity
