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CCSTM Predictive Dialer

CCSTM Interactive Voice Response System (IVR)

PC Based Voice Logger

Conference Bridge

Embedded Voice Logger

Call Center Headset

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Contact Center

Contact Center
The Contact Center solutions offered by us are designed perfectly to meet the requirements as the customers’ first touch point and play powerful role in well maintaining customer relationships. The contact center software solutions also helps in building company’s brand image and effectively handle the process handling demands of contact centers with flawless handling of inbound, outbound and blended campaigns. These contact centers solutions are very much applicable in different business processes, which includes telemarketing & sales, customer support, collections, technical support, marketing research and help-desk

Further, these all-inclusive solutions are also ideal for handling business processes like
Models Offered :
The different models offered by us under the contact center solutions include :

Its among the best IVR tool kit solutions and is based on Intel Dialogic CTI board. Some of the standard features that make the model highly demanded in the market include drag & drop option that allows users to make their own call flow. Being a completely data base independent tool kit, based on XML, it also comes with ACD for customer care and also have possibility of getting integrated with all ODBC compatible database like My SQL, Oracle, MS Access as well as third party database like ERP or CRM. Further, it can also be integrated with other offered solutions including ARIA TVRS & ARIA TVRS-ADVANCE that makes it a complete contact center solution.

The Aria CCS is an asterisk based complete contact center solutions that meets defined call center requirements weather inbound or outbound. Having flexible GUI, it allows customers to make their own call flow of IVR. The product can be used in domestic and international call centers. Further, some of the standard features of the solutions offered include well defined Client/ Server Architecture, Option of agent login & logout, Admin/supervisor terminal for monitoring agents, Comprehensive agent MIS, Recording of messages, Handling multiple IVR Scripts and others.

Aria CCS-Lite offered by us are suitable auto dialers for domestic call centers and are designed to match up with complete requirements of ideal call center, be it inbound or outbound. These come with features like agent log-in/log-out, Break option, Incoming pop-up, Outgoing auto & preview dialing options, MIS report, Live monitoring of agents & calls, Work with/without PBX and others that makes it ideal solution to work with GSM FCT.

Aria TVRS advance solutions offered by us comes as an advanced version of ARIA TVRS and apart from voice logging, it is designed to provide all MIS and other features including Agent log-in/log-out, Break features, Live agent monitoring with historical reporting, Allowing customized incoming call pop-ups & disposition option, Integration choice with third party database or CRM, MS Access & MS SQL data base support, CD/remote location network backup, Web based remote access, Multisite remote live monitoring, GSM recording with FCT, Industrial grade hardware and others.

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CCSTM Predictive Dialer

CCSTM Interactive Voice Response System (IVR)

PC Based Voice Logger

Conference Bridge

Embedded Voice Logger

Call Center Headset


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Aria Telecom Solutions Pvt. Ltd.
CS - 40 & 41, 3rd Floor,
Ansal Plaza, Sec-1, Vaishali,
Ghaziabad, U.P-201010

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