The Contact Center solutions offered by us
are designed perfectly to meet the requirements as the customers’ first
touch point and play powerful role in well maintaining customer
relationships. The contact center software solutions also helps in building
company’s brand image and effectively handle the process handling
demands of contact centers with flawless handling of inbound, outbound and
blended campaigns. These contact centers solutions are very much applicable
in different business processes, which includes telemarketing & sales,
customer support, collections, technical support, marketing research and
help-desk
Further, these all-inclusive solutions are also ideal for handling
business processes like
- Customer support
- Telemarketing and sales
- Collections
- Technical support
- Marketing research
- Helpdesk
Models Offered :
The different models offered by us under the contact center solutions
include :
ARIA
CCS-IVR
Its among the best IVR tool kit solutions and is based on Intel Dialogic
CTI board. Some of the standard features that make the model highly demanded
in the market include drag & drop option that allows users to make their
own call flow. Being a completely data base independent tool kit, based on
XML, it also comes with ACD for customer care and also have possibility of
getting integrated with all ODBC compatible database like My SQL, Oracle, MS
Access as well as third party database like ERP or CRM. Further, it can also
be integrated with other offered solutions including ARIA TVRS & ARIA
TVRS-ADVANCE that makes it a complete contact center solution.
ARIA CCS-COMPLETE
CONTACT CENTER SOLUTIONS
The Aria CCS is an asterisk based complete contact center solutions that
meets defined call center requirements weather inbound or outbound. Having
flexible GUI, it allows customers to make their own call flow of IVR. The
product can be used in domestic and international call centers. Further,
some of the standard features of the solutions offered include well defined
Client/ Server Architecture, Option of agent login & logout,
Admin/supervisor terminal for monitoring agents, Comprehensive agent MIS,
Recording of messages, Handling multiple IVR Scripts and others.
ARIA CCS-LITE
Aria CCS-Lite offered by us are suitable auto dialers for domestic call
centers and are designed to match up with complete requirements of ideal
call center, be it inbound or outbound. These come with features like agent
log-in/log-out, Break option, Incoming pop-up, Outgoing auto & preview
dialing options, MIS report, Live monitoring of agents & calls, Work
with/without PBX and others that makes it ideal solution to work with GSM
FCT.
ARIA TVRS ADVANCE
Aria TVRS advance solutions offered by us comes as an advanced version of
ARIA TVRS and apart from voice logging, it is designed to provide all MIS
and other features including Agent log-in/log-out, Break features, Live
agent monitoring with historical reporting, Allowing customized incoming
call pop-ups & disposition option, Integration choice with third party
database or CRM, MS Access & MS SQL data base support, CD/remote
location network backup, Web based remote access, Multisite remote live
monitoring, GSM recording with FCT, Industrial grade hardware and others.
