Q1. What is IVRS?
Ans. CCSTM Interactive Voice Response System (IVRS) is a technology
that automates interactions with telephone callers, in which system
interacts by the help of DTMF (Dual Tone Multiple Frequency) e.g.: Calling
customer care of any company.
Q2. Which companies need IVRS?
Ans. Any company who wish to reduce the cost of common sales,
service, collections, inquiry and support calls can get the IVRS.
Q3. Platform on which IVRS works?
Ans. IVRS works on two platforms: Linux based and windows based
Q4. Whether IVRS can be integrated with existing setup such as CRM?
Ans. Yes, we provide a customized, tailor made solutions which can
be integrated with the existing CRM or other applications.
Q5. Benefits of IVRS?
Ans. Automate operations, Interface with third-party databases / ERP
or CRM, reduces manpower and infrastructure cost.
Q1. Type of Headsets?
Ans. Headsets with RJ9 QD, Headsets with USB QD, Headsets (RJ9Jack)
and Headsets(USB Connector).
Q2. Design and durability of Headsets?
Ans. Headsets are designed mainly for keeping in mind the
requirements of Call Centers, Our R & D Team time to time surveys our
existing customer to enhance the quality and to take the quality feedback.
Q3. Quality of headset?
Ans. Equipped with advanced acoustic & Noise cancelling
equipments to obtain crystal clear sound.
Q4. Main sectors in which Headset is used?
Ans. Headsets has great demand in B.P.O industry, now a days many
support oriented companies are also using headsets.
Voice Logger :
Q1. What is voice Logger?
Ans. Voice logger is basically used to record the telephonic
Q2. How many types of voice Logger?
Ans. There are 2 types of voice Loggers: PC based and Non PC based.
Q3. Do telephone recordings can be recorded for analog and digital
telephone lines both?
Ans. Yes we can record conversations of both the types telephone
lines analog and digital.
Q4. If EPBX is not available, then can we record telephonic conversation
from direct trunk lines?
Ans. Yes we can do the recordings from direct trunk lines as well.