Aria TVRS^® Advance Auto Voice Logger

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Aria is committed to provide best cost effective solutions to its customer, in the same line Aria has launched world best cost effective & useful tool for domestic call center & help desk industry. ARIA TVRS-ADVANCE is one more achievement of Aria’s R&D team. ARIA CCS- LITE provides comprehensive features of call center suite.

Features :

Feature rich client software for agent to provide customer detail ,Log-in/ Log-out, breaks
Supports Inbound calls Pop-up
Comprehensive agent MIS / Reports
Agent live monitoring
Can work with or without PBX
No need of heavy server, Desktop PC can also run up to 60 agents
100% agent recording
Customize disposition with call back option
Very effectively work with GSM / CDMA FCT, Analog lines and PRI lines
Incoming customer information pop-up
Database protection-Show / hide partial number at agent desktop
Automatic FTP backup transfer
Integration with third party database/ ERP/ CRM
Incoming /Outgoing/ Missed call detail with various search options